Delivery and Returns Policy

We strive to ensure a smooth and timely delivery for all our customers. Please find our delivery policy details below: In-Stock Items: For items that are in stock, delivery will typically be completed within 5-10 business days from the date of purchase. Pre-Order Items: For items available on a pre-order basis, delivery will take approximately 10-20 business days. Customers will receive an email with all the relevant details, including estimated delivery time, once the order is placed. Shipping Confirmation: Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your delivery status. Delays: While we strive to meet the stated delivery times, please note that unforeseen circumstances such as weather conditions, customs delays, or other external factors may impact delivery times. In such cases, we will keep you informed via email. or any questions regarding your delivery, please contact our customer service team at enquiries@elegancebysasha.com. 28-Day Return Policy for Abayas We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 28-day return policy subject to the following terms and conditions: Eligibility for Returns: Items must be returned within 28 days from the date of delivery. The abaya must be unworn, unwashed, and in its original condition with all tags and packaging in tact. Items that have been altered, damaged, or show signs of wear will not be eligible for a return. Return Process: To initiate a return, please contact our customer service team at enquiries@elegancebysasha.com with your order number and reason for the return. You will receive a return authorization and instructions on how to send your item back to us. Return Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Exchanges: If you wish to exchange an item for a different size or style, please specify this in your return request. Exchanges are subject to availability. Non-Returnable Items: Sale items, customized orders, and gift cards are final sale and cannot be returned or exchanged. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receipt to arrange a replacement or refund. We will cover the return shipping costs for such items. Contact Us: For any questions regarding your return or our policy, please contact us at enquiries@elegancebysasha.com. Thank you for shopping with us. We appreciate your understanding and cooperation with our return policy